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- “Buyer” means a User who purchases or attempts to purchase items on the Platform.
- “Platform” means the T:Market website, mobile application, and any associated services.
- “Seller” means a User who lists or sells items on the Platform.
- “T:Market” refers to the brand & company that operates the Platform, including its affiliates and subsidiaries.
- “User” means any individual or entity that accesses or uses the Platform.
Welcome to T:Market! These Terms of Use govern your access to and use of the T:Market platform, a dynamic marketplace meticulously designed to facilitate the buying and selling of second hand goods. Our platform serves as a vibrant hub, connecting a diverse range of users, from individual sellers seeking to declutter their lives to established secondhand shops pursuing sustainable commerce.
By creating an account, accessing, or using any facet of T:Market’s platform, website, services, or mobile application, you acknowledge and agree to be fully bound by these Terms of Use. It is imperative that you carefully review these terms to ensure a clear understanding of the rules and guidelines that govern your interactions within our marketplace.
Should you disagree with any provision within these terms, you are kindly requested to refrain from using or accessing T:Market. Your cooperation in upholding these terms ensures a safe and trustworthy environment for all users.
T:Market retains the right to modify or update these Terms of Use at any time, without prior notice. It is your responsibility to remain informed of any changes by periodically reviewing these terms. For any questions or clarifications regarding these Terms of Use, our dedicated support team is readily available to assist you. Notification of updates may be provided through email, on-site notifications, or other reasonable means.
Please note that your use of T:Market does not establish any form of agency, partnership, joint venture, employment, or franchisee relationship between you and T:Market. These Terms of Use constitute a legally binding agreement between you and T:Market, and they apply universally to all users, regardless of their role as buyers, individual sellers, or registered business entities.
To fully utilize T:Market’s platform and services, users are required to create an account. This process can be streamlined through third-party authentication providers, such as Google, Apple, or Facebook. By utilizing these providers for registration, you consent to abide by their respective terms and policies and grant T:Market access to your fundamental account information necessary for facilitating your registration.
Email Registration
While T:Market offers streamlined registration through trusted third-party providers like Google, Apple, and Facebook, we also accommodate email-based registration as an alternative, less recommended option. However, it is essential to note that email-based registration does not allow for the same level of identity verification as our integrated third-party options.
Disclaimer on User Verification and Authenticity
T:Market acknowledges that it cannot independently verify the accuracy or authenticity of information provided by users during the registration process, regardless of the registration method chosen. While we encourage users to provide truthful and current information, T:Market does not assume responsibility for verifying the identities of its users or the veracity of their representations. Users are solely responsible for the consequences of providing false or misleading information.
T:Market’s Non-Reliance
T:Market’s platform operates on the principle of trust and community. We rely on users to engage honestly and responsibly. However, it is important to understand that T:Market does not endorse or vouch for the verification or authenticity of any user. Users are encouraged to exercise due diligence and caution when interacting with other users on the platform.
Account Security
Each user is responsible for maintaining the confidentiality and security of their T:Market account credentials, which include their username, password, and any other information used to access their account. This responsibility entails:
- Strong Passwords: Creating and using strong, unique passwords that are not easily guessable or commonly used. A strong password typically includes a mix of uppercase and lowercase letters, numbers, and symbols.
- Password Confidentiality: Never sharing your password with anyone or storing it in insecure locations. T:Market will never ask you for your password, and you should be wary of any requests for your password from others.
- Device Security: Ensuring that any devices used to access your T:Market account are secure and protected from unauthorized access. This includes using anti-virus software, keeping your operating system up-to-date, and being mindful of potential security risks when using public Wi-Fi or shared computers.
- Account Activity Monitoring: Regularly reviewing your account activity for any suspicious or unauthorized transactions. If you notice anything unusual, you should immediately change your password and report the activity to T:Market support.
- Prompt Reporting: Immediately contacting T:Market support if you believe your account has been compromised or if you suspect any unauthorized access.
- Logout: Logging out of your T:Market account when using a shared device or public computer.
- Phishing Awareness: Being aware of phishing attempts, which are fraudulent attempts to obtain sensitive information such as your password or financial details. T:Market will never send you emails or links asking for this information.
T:Market’s Limited Liability
While T:Market takes reasonable measures to ensure the security of its platform, it is crucial to understand that no system can guarantee absolute protection against all potential security threats. Therefore, T:Market cannot be held liable for any unauthorized access to, or use of, user accounts, including but not limited to:
- Losses due to unauthorized access: T:Market is not responsible for any financial losses or other damages incurred as a result of unauthorized access to your account, regardless of whether such access is due to your negligence, a third party’s actions, or a security breach on T:Market’s platform.
- Compromised credentials: T:Market is not liable for any unauthorized account activity that occurs as a result of your login credentials being compromised, regardless of how the compromise occurred.
- Third-party actions: T:Market is not responsible for the actions of third parties, such as hackers or phishers, that may lead to unauthorized access to your account.
- Force majeure events: T:Market is not responsible for any security breaches or unauthorized access resulting from events beyond its reasonable control, such as natural disasters, acts of war, or government regulations.
User Responsibility
Ultimately, the security of your T:Market account is a shared responsibility. While T:Market implements security measures to protect your information, your diligence and adherence to these security guidelines are critical in minimizing potential risks.
Eligibility and Account Obligations
By registering an account and using the T:Market platform, you affirm that you meet the following eligibility criteria and agree to abide by the accompanying account obligations:
Eligibility Criteria
- Legal Age: You represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. You possess the legal capacity to enter into binding contracts and are fully responsible for your actions on the T:Market platform.
- Accurate Information: You agree to provide accurate, current, and complete information during the registration process and to maintain the accuracy of this information throughout your use of T:Market. This includes, but is not limited to, your name, address, email address, phone number, and any other information requested during registration.
- Authorized Use: You agree to use T:Market only for lawful purposes and in a manner that complies with these Terms of Use and all applicable laws and regulations. You shall not use the platform for any unauthorized or illegal activities, including but not limited to fraud, misrepresentation, or infringement of intellectual property rights.
- Account Access: You are responsible for maintaining the confidentiality and security of your T:Market account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account, whether or not authorized by you.
- Compliance with Laws: You agree to comply with all applicable laws and regulations in your use of T:Market, including but not limited to laws related to the sale of goods, consumer protection, data privacy, and intellectual property.
Account Obligations
- Information Accuracy: You are obligated to maintain the accuracy of your account information and to promptly update any changes to your personal or contact details.
- Prohibited Activities: You shall not engage in any prohibited activities on the T:Market platform, including but not limited to:
- Creating multiple accounts for disruptive or deceptive purposes.
- Providing false or misleading
Third-Party Authentication
T:Market offers streamlined registration through trusted third-party authentication providers, such as Google, Facebook, and Apple, to simplify your registration process and enhance security. However, it’s important to note that these services are provided by third-party companies, and T:Market cannot be held responsible for their availability, functionality, or any issues that may arise from their use.
T:Market’s Reliance on Third-Party Providers
- Google: By registering through your Google account, you grant T:Market permission to access certain basic information from your Google profile. This typically includes your name, email address, and profile picture. T:Market’s use of this information will comply with Google’s privacy policies and terms of service.
- Facebook: Similar to Google registration, using your Facebook account allows T:Market to access basic information from your Facebook profile. This may include your name, email address, profile picture, and list of friends. T:Market’s access and use of this information adhere to Facebook’s privacy policies and terms of service.
- Apple: If you choose to register using Apple’s “Sign in with Apple” feature, T:Market will request only the essential information required for account creation. This typically includes your name and email address. Apple may provide a randomized email address to enhance your privacy, and T:Market will comply with Apple’s privacy policies and terms of service.
Third-Party Responsibility and Liability
T:Market relies on these third-party authentication providers to offer secure and reliable registration options. However, it’s important to understand that:
- Service Availability and Functionality: T:Market cannot guarantee the continuous availability or functionality of these third-party services. These services may be subject to outages, maintenance, or changes beyond T:Market’s control.
- Data Handling and Privacy: The handling of your personal information during the third-party authentication process is governed by the respective privacy policies and terms of service of those providers. T:Market encourages you to review these policies carefully.
- Liability for Issues: T:Market is not responsible for any issues or damages that may arise from your use of these third-party authentication services. Any claims or concerns related to these services should be directed to the respective providers.
Changes to Third-Party Authentication Options
T:Market reserves the right to add, remove, or modify the available third-party authentication options at any time without prior notice. T:Market will strive to provide up-to-date information about the available registration methods on its platform.
Email Registration
While T:Market offers streamlined registration through trusted third-party providers like Google, Apple, and Facebook, we also accommodate email-based registration as an alternative, less recommended option. However, it is essential to note that email-based registration does not allow for the same level of identity verification as our integrated third-party options.
Disclaimer on User Verification and Authenticity
T:Market acknowledges that it cannot independently verify the accuracy or authenticity of information provided by users during the registration process, regardless of the registration method chosen. While we encourage users to provide truthful and current information, T:Market does not assume responsibility for verifying the identities of its users or the veracity of their representations. Users are solely responsible for the consequences of providing false or misleading information.
T:Market’s Non-Reliance
T:Market’s platform operates on the principle of trust and community. We rely on users to engage honestly and responsibly. However, it is important to understand that T:Market does not endorse or vouch for the verification or authenticity of any user. Users are encouraged to exercise due diligence and caution when interacting with other users on the platform.
This addition effectively communicates T:Market’s non-reliance on user verification and authenticity, particularly in the context of email registration, without undermining the platform’s overall trustworthiness.
Account Security
Each user bears the paramount responsibility of maintaining the confidentiality and security of their login credentials. T:Market shall not be held liable for any unauthorized access arising from a user’s negligence in safeguarding their account credentials. Should you suspect any compromise of your account security, it is imperative that you immediately contact T:Market support. As a security precaution, repeated failed login attempts or any suspicious activity may lead to account suspension or termination.
Each user is responsible for maintaining the confidentiality and security of their T:Market account credentials, which include their username, password, and any other information used to access their account. This responsibility entails:
- Strong Passwords: Creating and using strong, unique passwords that are not easily guessable or commonly used. A strong password typically includes a mix of uppercase and lowercase letters, numbers, and symbols.
- Password Confidentiality: Never sharing your password with anyone or storing it in insecure locations. T:Market will never ask you for your password, and you should be wary of any requests for your password from others.
- Device Security: Ensuring that any devices used to access your T:Market account are secure and protected from unauthorized access. This includes using anti-virus software, keeping your operating system up-to-date, and being mindful of potential security risks when using public Wi-Fi or shared computers.
- Account Activity Monitoring: Regularly reviewing your account activity for any suspicious or unauthorized transactions. If you notice anything unusual, you should immediately change your password and report the activity to T:Market support.
- Prompt Reporting: Immediately contacting T:Market support if you believe your account has been compromised or if you suspect any unauthorized access.
- Logout: Logging out of your T:Market account when using a shared device or public computer.
- Phishing Awareness: Being aware of phishing attempts, which are fraudulent attempts to obtain sensitive information such as your password or financial details. T:Market will never send you emails or links asking for this information.
T:Market’s Limited Liability
While T:Market takes reasonable measures to ensure the security of its platform, it is crucial to understand that no system can guarantee absolute protection against all potential security threats. Therefore, T:Market cannot be held liable for any unauthorized access to, or use of, user accounts, including but not limited to:
- Losses due to unauthorized access: T:Market is not responsible for any financial losses or other damages incurred as a result of unauthorized access to your account, regardless of whether such access is due to your negligence, a third party’s actions, or a security breach on T:Market’s platform.
- Compromised credentials: T:Market is not liable for any unauthorized account activity that occurs as a result of your login credentials being compromised, regardless of how the compromise occurred.
- Third-party actions: T:Market is not responsible for the actions of third parties, such as hackers or phishers, that may lead to unauthorized access to your account.
- Force majeure events: T:Market is not responsible for any security breaches or unauthorized access resulting from events beyond its reasonable control, such as natural disasters, acts of war, or government regulations.
T:Market maintains exclusive control over its server infrastructure and security measures. No third-party providers have access to T:Market’s servers or user data.
User Responsibility
Ultimately, the security of your T:Market account is a shared responsibility. While T:Market implements security measures to protect your information, your diligence and adherence to these security guidelines are critical in minimizing potential risks.
Eligibility and Account Obligations
By registering on T:Market, you represent and warrant that you possess the legal capacity to enter into binding contracts and that all information furnished to T:Market during registration is accurate, current, and complete. The provision of false information, creation of multiple accounts for disruptive purposes, or engagement in unauthorized activities may result in the termination of your account.
Eligibility and Account Obligations
By registering an account and using the T:Market platform, you affirm that you meet the following eligibility criteria and agree to abide by the accompanying account obligations:
Eligibility Criteria
- Legal Age: You represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. You possess the legal capacity to enter into binding contracts and are fully responsible for your actions on the T:Market platform.
- Accurate Information: You agree to provide accurate, current, and complete information during the registration process and to maintain the accuracy of this information throughout your use of T:Market. This includes, but is not limited to, your name, address, email address, phone number, and any other information requested during registration.
- Authorized Use: You agree to use T:Market only for lawful purposes and in a manner that complies with these Terms of Use and all applicable laws and regulations. You shall not use the platform for any unauthorized or illegal activities, including but not limited to fraud, misrepresentation, or infringement of intellectual property rights.
- Account Access: You are responsible for maintaining the confidentiality and security of your T:Market account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account, whether or not authorized by you.
- Compliance with Laws: You agree to comply with all applicable laws and regulations in your use of T:Market, including but not limited to laws related to the sale of goods, consumer protection, data privacy, and intellectual property.
Account Obligations
- Information Accuracy: You are obligated to maintain the accuracy of your account information and to promptly update any changes to your personal or contact details.
- Prohibited Activities: You shall not engage in any prohibited activities on the T:Market platform, including but not limited to:
- Creating multiple accounts for disruptive or deceptive purposes.
- Providing false or misleading information about yourself or your items.
- Using T:Market to engage in any illegal or unauthorized activities.
- Interfering with or disrupting the T:Market platform or servers.
- Attempting to gain unauthorized access to other user accounts.
- Using any automated means to access or interact with T:Market.
- Account Suspension and Termination: T:Market reserves the right to suspend or terminate your account at any time for any reason, including but not limited to your violation of these Terms of Use, engagement in prohibited activities, or provision of false or misleading information.
Disclaimer
T:Market cannot independently verify the accuracy or authenticity of information provided by users during registration. While we encourage users to provide truthful information, T:Market does not assume responsibility for verifying identities or representations. Users are solely responsible for the consequences of providing false or misleading information.
T:Market users, encompassing both individual sellers and shops, are expected to adhere to the following guidelines, which are instrumental in ensuring a fair and transparent marketplace environment:
Sellers’ Obligations
Sellers are mandated to furnish accurate and comprehensive information when listing items for sale. This includes meticulous attention to details such as the item’s condition, size, material, color, and any existing flaws or imperfections. In addition to detailed descriptions, the inclusion of high-quality images is strongly encouraged to foster buyer trust and enhance sales prospects. While T:Market does not impose strict photo quality requirements, it is essential that images accurately represent the listed items to avoid buyer confusion, which may lead to listing removal or account review.
Listing Standards
By listing an item on T:Market, you affirm your commitment to maintaining truthful and up-to-date information. Should an item be sold, withdrawn, or otherwise become unavailable, it is incumbent upon you to promptly remove it from your listings. Furthermore, sellers are responsible for understanding and complying with all applicable local regulations and tax obligations related to the sale of goods.
Condition Standards
To maintain transparency and clarity, sellers must adhere to the following condition standards when describing their items:
- New: The item is brand new, unused, and in its original packaging, if applicable.
- Lightly Used: The item has been used minimally and shows little to no signs of wear and tear.
- Used: The item has been used and may exhibit visible signs of wear and tear, which must be accurately described.
- Damaged: The item has sustained damage, which must be clearly and comprehensively described, including the extent and location of the damage.
Return and Refund Policy
T:Market’s return and refund policy is designed to accommodate the diverse nature of our sellers:
- Shops: Registered secondhand shops may establish their own return policies, which will be displayed on their shop pages. Buyers are encouraged to review these policies before making a purchase. T:Market does not assume responsibility for enforcing shop-specific return policies.
- Individual Sellers: Individual sellers have the option to allow or disallow returns for their items. This choice will be clearly indicated on the item listing. Buyers must acknowledge and consent to the seller’s return policy before completing a transaction.
Image and Listing Accuracy
Sellers are strictly prohibited from using stock photos or generic representations in their listings. All images must accurately depict the actual item being sold. Misrepresentation through images may lead to listing removal or account suspension.
Obligation for Fulfillment and Timeliness
To ensure prompt delivery and a positive buyer experience, sellers are required to fulfill transactions within a specified timeframe. It is recommended that fulfillment occurs within 24 hours of purchase, and in no case should it exceed 72 hours.
T:Market’s Right to Review
T:Market reserves the right to conduct periodic reviews of listings and remove any content deemed misleading, inappropriate, or in violation of the platform’s community standards. Repeated violations or a high volume of complaints from buyers may lead to account suspension or termination. All data processing and storage occurs within T:Market’s private cloud infrastructure. T:Market does not utilize third-party cloud services for hosting or processing user data.”
Disclaimer on AI
“T:Market utilizes artificial intelligence (AI) to enhance user experience and platform functionality. While AI is intended to provide benefits such as personalized recommendations, streamlined communication, and efficient service, it is essential for users to understand the following:
- AI Limitations: AI algorithms and models are based on complex calculations and data analysis, but they may not always be perfect or error-free. AI-generated information or recommendations should be considered as general guidance and not as absolute or definitive statements.
- User Responsibility: Users are encouraged to exercise their judgment and discretion when evaluating AI-generated information or recommendations. T:Market is not responsible for any outcomes or decisions made based solely on AI-driven functionalities.
- Human Oversight: While AI plays a significant role in enhancing the T:Market experience, human oversight and intervention are maintained to ensure fairness, accuracy, and adherence to community standards.
- Continuous Improvement: T:Market is committed to continuously improving its AI capabilities and addressing any limitations or biases that may arise. User feedback is valuable in this process, and we encourage users to report any concerns or suggestions regarding AI-driven functionalities.
- No Guarantee of Outcome: T:Market does not guarantee specific outcomes or results based on the use of AI. The effectiveness of AI may vary depending on individual circumstances and the nature of the interaction.
- Transparency and Explainability: T:Market strives to provide transparency into how AI is used on the platform and to explain the reasoning behind AI-generated recommendations or decisions whenever possible.
By using T:Market, users acknowledge the potential limitations of AI and agree that T:Market is not liable for any outcomes or decisions made based on AI-generated information or recommendations. Users are encouraged to use AI functionalities responsibly and in conjunction with their judgment and discretion.”
T:Market is committed to maintaining a safe and trustworthy marketplace. To achieve this, we strictly prohibit the listing or sale of certain items. These restrictions are in place to protect our users and ensure compliance with legal and ethical standards.
The following categories of items are prohibited on T:Market:
- Weapons and Dangerous Items:
- Firearms: This includes all types of firearms, such as handguns, rifles, shotguns, and antique firearms, regardless of their functionality or registration status.
- Ammunition: Any type of ammunition, including bullets, cartridges, shells, and reloading components, is prohibited.
- Explosives: This encompasses explosives of any kind, including fireworks, dynamite, and homemade explosives.
- Other Dangerous Items: This category includes items such as knives, swords, tasers, pepper spray, and any other items that could be used to inflict harm.
- lllegal Substances:
- Hazardous Materials:
- Flammable Substances: This includes gasoline, propane, lighter fluid, and any other materials that can easily ignite.
- Toxic Substances: This encompasses poisons, pesticides, and any other materials that can cause harm through inhalation, ingestion, or skin contact.
- Radioactive Materials: Any materials that emit radiation, posing a health risk, are strictly prohibited.
- Other Hazardous Materials: This category includes items such as acids, corrosives, and any other materials that require special handling or disposal.
- Recalled Items:
- Consumer Products: Any products that have been officially recalled by manufacturers or government agencies due to safety defects or hazards are prohibited.
- Food and Drug Products: This includes any food or drug items that have been recalled due to contamination, mislabeling, or other concerns.
- Stolen Property:
- Items Known to be Stolen: The sale of any items that the seller knows or has reason to believe are stolen is strictly prohibited.
- Suspicious Listings: T:Market reserves the right to remove any listings that appear to be for stolen property, based on factors such as unusually low prices, vague descriptions, or suspicious seller behavior.
- Items Promoting Hate or Violence:
- Hate Speech: Items that contain hate speech, incite violence, or promote discrimination against any group or individual are prohibited.
- Extremist Propaganda: Materials associated with extremist groups or ideologies that promote violence or hatred are not allowed.
- Offensive or Obscene Materials:
- Sexually Explicit Content: Items that depict or promote sexually explicit content, including pornography and adult toys, are prohibited.
- Obscene Materials: This includes items that are considered offensive or indecent according to community standards.
- Items that Violate Privacy:
- Surveillance Equipment: Items such as hidden cameras, GPS trackers, and audio recording devices that can be used for unauthorized surveillance are prohibited.
- Hacking Tools: Software or devices designed for unauthorized access to computer systems or personal information are not allowed.
- Restricted or Regulated Items:
- Age-Restricted Items: This includes items such as tobacco, alcohol, and certain types of media that are restricted to adults only.
- Government-Regulated Items: Certain items, such as medical devices, pharmaceuticals, and wildlife products, may be subject to specific regulations or require licenses for sale. It is the seller’s responsibility to ensure compliance with all applicable laws.
T:Market fosters a respectful and inclusive community. To maintain a positive and safe environment for all users, certain behaviors are strictly prohibited. Violations of these guidelines may result in account suspension or termination.
Prohibited conduct includes:
- Harassment and Abuse:
- Verbal Abuse: This includes the use of insults, slurs, or offensive language directed towards other users.
- Cyberbullying: Repeatedly targeting or harassing another user through messages or public comments is prohibited.
- Threats: Making threats of any kind, whether directed towards individuals or groups, is unacceptable.
- Sexual Harassment: This includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.
- Discrimination and Hate Speech:
- Racial Discrimination: Expressing prejudice or discrimination based on race, ethnicity, or national origin is prohibited.
- Religious Discrimination: Making derogatory remarks or discriminating against individuals based on their religious beliefs is not allowed.
- Gender Discrimination: Treating individuals unfairly based on their gender, gender identity, or gender expression is prohibited.
- LGBTQ+ Discrimination: Any form of discrimination or prejudice against individuals based on their sexual orientation or gender identity is unacceptable.
- Fraud and Misrepresentation:
- False Advertising: Misrepresenting items for sale, such as providing inaccurate descriptions or using misleading images, is prohibited.
- Scam Listings: Creating listings for items that do not exist or that the seller does not intend to deliver is strictly prohibited.
- Price Manipulation: Artificially inflating prices or engaging in other deceptive pricing practices is not allowed.
- Spam and Unwanted Communications:
- Unsolicited Messages: Sending unwanted messages to other users, especially for promotional purposes, is prohibited.
- Bulk Messaging: Sending messages to a large number of users without their consent is not allowed.
- Offensive Content: Sharing offensive, sexually explicit, or otherwise inappropriate content through messages or public comments is prohibited.
- Interference with the Platform:
- Hacking: Attempting to gain unauthorized access to T:Market’s systems or user accounts is strictly prohibited.
- Denial-of-Service Attacks: Attempting to disrupt T:Market’s services by flooding its servers with traffic is prohibited.
- Malware Distribution: Spreading viruses, worms, or other malicious software is not allowed.
- Impersonation:
- False Identity: Creating an account using a fake name or identity is not allowed.
- Impersonating Others: Pretending to be another user or a T:Market staff member is prohibited.
- Circumventing Security Measures:
- Bypassing Filters: Attempting to bypass T:Market’s content filters or security measures is not allowed.
- Using Unauthorized Tools: Using third-party tools or scripts to automate interactions or gain unauthorized access is prohibited.
- Retaliation:
- Negative Reviews: Users are prohibited from posting negative reviews or feedback as a form of retaliation against sellers or other users.
- Harassment: Retaliating against users who have reported them for violations of these terms is strictly prohibited.
Reporting Violations
T:Market encourages users to actively participate in maintaining a safe and trustworthy marketplace by reporting any violations of our Terms of Use or Community Guidelines. Your reports help us to identify and address inappropriate behavior, prohibited items, and other issues that could negatively impact the T:Market community.
How to Report Violations
T:Market provides multiple channels for reporting violations:
- In-App Reporting: You can report listings, user profiles, or messages directly within the T:Market app. Look for the “Report” button or link, typically located near the content you wish to report.
- Contacting Support: You can contact T:Market Support through our website or email to report violations. Please provide as much detail as possible, including:
- The nature of the violation
- The username or profile information of the user involved
- Links to relevant listings or messages
- Screenshots or other evidence, if available
What to Report
You should report any behavior or content that violates T:Market’s Terms of Use or Community Guidelines, including:
- Prohibited Items: Listings for prohibited items, such as weapons, illegal substances, or counterfeit goods.
- Prohibited Conduct: Harassment, discrimination, fraud, spam, or other prohibited behaviors.
- Misrepresentation: Listings that provide inaccurate or misleading information about items.
- Suspicious Activity: Any activity that appears to be fraudulent, abusive, or otherwise harmful to the T:Market community.
T:Market’s Response to Reports
T:Market takes all reports seriously. Our team will investigate reported violations to the best of our ability and take appropriate action, which may include:
- Removing Listings: Listings that violate our terms or guidelines will be removed from the platform.
- Suspending Accounts: Accounts associated with serious or repeated violations may be temporarily suspended.
- Banning Users: Users who engage in severe or persistent violations may be permanently banned from T:Market.
Confidentiality and Retaliation
T:Market recognizes the importance of confidentiality and user safety within our marketplace. We are committed to protecting the privacy of users who report violations and ensuring that they are not subject to retaliation for doing so.
T:Market’s Commitment to Confidentiality
- Report Confidentiality: T:Market will maintain the confidentiality of reports to the extent possible. Information provided in reports will only be shared with individuals directly involved in investigating and addressing the reported violation.
- User Privacy: T:Market will protect the identities of users who submit reports, except in cases where disclosure is required by law or is necessary to protect the safety of others.
- Data Security: T:Market employs appropriate security measures to protect the information collected through reports from unauthorized access, use, or disclosure.
Prohibition of Retaliation
- Retaliatory Actions: T:Market strictly prohibits any form of retaliation against users who report violations. Retaliation can take many forms, including:
- Negative Reviews or Feedback: Leaving negative reviews or feedback as a form of punishment for reporting a violation.
- Harassment or Abuse: Targeting or harassing a user who has filed a report through messages, comments, or other means.
- Discrimination: Excluding or treating a user unfairly because they submitted a report.
- False Reports: Filing false reports against a user in retaliation for their reporting of a violation.
- Consequences of Retaliation: Users who engage in retaliation may face consequences, including:
- Account Suspension: Temporary suspension of the user’s T:Market account.
- Account Termination: Permanent termination of the user’s account.
- Legal Action: In severe cases, T:Market may pursue legal action against users who engage in retaliatory behavior.
T:Market’s Commitment to User Safety
- Zero-Tolerance Policy: T:Market has a zero-tolerance policy for retaliation. All reports of retaliation will be taken seriously and investigated thoroughly.
- Support for Reporting Users: T:Market will offer support to users who have experienced retaliation, which may include providing resources, mediating disputes, or taking action against retaliating users.
- Continuous Improvement: T:Market is committed to continuously improving its processes and systems to prevent retaliation and protect user safety.
Encouraging Reporting
T:Market encourages users to report any violations of our Terms of Use or Community Guidelines without fear of reprisal. Your reports help us to maintain a safe and positive environment for all users.
Disclaimer
- Report Handling: While T:Market endeavors to thoroughly investigate all reports, we cannot guarantee that every report will result in immediate or specific action. The volume of reports received, the complexity of the issues, and the availability of evidence may influence the speed and nature of our response.
- Confidentiality Limitations: T:Market is committed to maintaining the confidentiality of reports to the extent reasonably possible. However, there may be circumstances where disclosure is necessary or required, such as:
- Legal Requirements: We may be required to disclose information in response to valid legal requests, such as subpoenas or court orders.
- Safety Concerns: If we believe that disclosure is necessary to prevent serious harm to individuals or the public, we may share information with relevant authorities.
- Platform Security: To protect the integrity and security of the T:Market platform, we may disclose information in cases of suspected fraud, abuse, or other violations.
- Resource Constraints: While T:Market dedicates resources to investigating reports, our capacity is not unlimited. We prioritize reports based on severity and potential impact on the community.
- No Guarantee of Outcome: T:Market cannot guarantee a specific outcome for every report. The investigation process may reveal insufficient evidence or inconclusive findings, which could limit our ability to take definitive action.
- User Responsibility: While T:Market strives to create a safe and respectful environment, users also share responsibility for their own safety and well-being. We encourage users to exercise caution and discretion when interacting with others on the platform.
T:Market charges a commission fee on sales successfully completed by registered secondhand shops and individual sellers using our platform. The commission fee structure is designed to be flexible and equitable, taking into account various factors such as the seller’s sales volume, transaction history, type of goods sold, and any promotional or marketing initiatives offered by T:Market.
Confidentiality of Fees
T:Market maintains the confidentiality of individual commission fee rates. These rates are determined through a complex algorithm that considers a multitude of factors, including but not limited to:
- Sales Volume: Higher sales volumes may result in lower commission rates, recognizing the value and contribution of high-performing sellers to the marketplace.
- Transaction History: Sellers with a positive track record of successful transactions, including timely shipping, accurate item descriptions, and positive buyer feedback, may be eligible for lower fees as a reward for their reliability and adherence to T:Market’s community standards.
- Type of Goods Sold: The type of goods sold can influence the commission rate. Higher-priced or luxury items may be subject to different fees, reflecting the potentially higher transaction values and associated risks.
- Promotional Initiatives: T:Market may offer promotional periods or discounts on commission fees for certain sellers or types of goods to incentivize participation and stimulate marketplace activity.
- Market Conditions: Commission rates may be adjusted based on prevailing market conditions and competitive dynamics to ensure T:Market remains a competitive and attractive platform for both buyers and sellers.
- Seller Location: The seller’s geographical location can influence the commission rate, taking into account factors such as shipping costs, local market conditions, and currency exchange rates.
- Account Standing: Sellers with a history of policy violations or negative buyer feedback may be subject to higher commission rates to mitigate potential risks.
- Listing Quality: Sellers who consistently provide high-quality listings with detailed descriptions, accurate images, and competitive pricing may be eligible for lower fees as a recognition of their commitment to a positive buyer experience.
- Customer Service: Sellers who demonstrate excellent customer service, including prompt communication and efficient handling of returns or refunds, may be rewarded with lower commission rates.
These rates are subject to change based on business needs and market conditions.
Transparency and Fairness
While specific commission fee rates are confidential, T:Market is committed to ensuring transparency and fairness in our fee structure. Sellers will be informed of their applicable commission rate before listing any items for sale. This rate will also be clearly displayed in the seller’s transaction history and account statements. In addition, sellers can contact T:Market Support at any time to inquire about their current commission rate or to discuss any questions they may have about the fee structure.
Flexibility and Business Considerations
T:Market’s flexible commission fee structure allows us to accommodate a diverse range of sellers, from individual users to large secondhand shops. This flexibility enables us to:
- Support Business Growth: By offering competitive commission rates, we encourage sellers to grow their businesses on T:Market and contribute to a thriving marketplace.
- Foster Healthy Competition: Our dynamic fee structure promotes fair competition among sellers, ensuring that all users have the opportunity to succeed, regardless of their size or scale.
- Attract High-Value Sellers: The ability to tailor commission rates allows us to attract and retain high-value sellers, including social media influencers and established businesses, enhancing the diversity and appeal of our marketplace.
- Respond to Market Dynamics: Our flexible approach enables us to adapt to changing market conditions and maintain a thriving marketplace that remains resilient in the face of economic fluctuations or industry trends.
- Personalize Seller Experience: By considering individual seller performance and characteristics, we can create a more personalized and rewarding experience for each user, fostering loyalty and encouraging long-term engagement with the platform.
Individual Sellers
Currently, individual sellers are exempt from any platform fees. However, T:Market reserves the right to introduce a fee structure for individual sellers in the future. Should such a change occur, users will be provided with ample notice to adjust to the new policy.
Third-Party Payment Processing
Payments on T:Market are processed through secure third-party payment providers. These providers ensure the safe and efficient transfer of funds between buyers and sellers. By using T:Market, you agree to comply with the terms and conditions of these payment providers. T:Market is not responsible for any issues or delays arising from the third-party payment processing, including but not limited to:
- Transaction Errors: Errors that may occur during the payment process, such as declined cards or incorrect payment amounts, are primarily the responsibility of the payment provider.
- Processing Delays: Delays in processing payments due to technical issues or other factors beyond T:Market’s control, such as bank holidays or security checks, may occur.
- Disputes with Payment Providers: Any disputes or disagreements that may arise between users and the third-party payment providers should be addressed directly with the respective provider.
T:Market encourages users to contact the respective payment provider directly for any issues or questions related to their transactions.
Individual Sellers
T:Market recognizes the vital role that individual sellers play in creating a diverse and dynamic marketplace. We are committed to providing a platform that empowers individuals to declutter their lives, discover unique treasures, and participate in a sustainable economy.
Commission Fees for Individual Sellers
T:Market’s commission fee structure for individual sellers is designed to be flexible and fair, taking into account a variety of factors to ensure that fees are reasonable and proportionate to the value of the services provided. These factors may include:
- Sales Volume: The overall sales volume generated by the individual seller, with higher volumes potentially resulting in lower commission rates.
- Transaction History: The seller’s track record of successful transactions, including positive buyer feedback and adherence to T:Market’s community standards.
- Type of Goods Sold: The nature and value of the goods sold, with higher-priced or luxury items potentially subject to different fees.
- Promotional Initiatives: Participation in any promotional programs or marketing initiatives offered by T:Market.
- Market Conditions: Prevailing market conditions and competitive dynamics within the secondhand goods market.
- Account Standing: The seller’s account standing, including any history of policy violations or disputes.
- Listing Quality: The quality of the seller’s listings, including the accuracy of descriptions, the quality of images, and the competitiveness of pricing.
- Customer Service: The seller’s responsiveness to buyer inquiries and their handling of returns or refunds.
Transparency and Communication
T:Market is committed to maintaining transparency in its fee structure for individual sellers. While specific commission rates may vary, sellers will be informed of their applicable fee before listing any items for sale. This fee will also be clearly displayed in the seller’s transaction history and account statements.
Flexibility and Fairness
T:Market’s flexible approach to commission fees for individual sellers allows us to:
- Encourage Participation: By offering competitive fees, we encourage a wide range of individuals to participate in the T:Market community.
- Support Diverse Sellers: Our flexible structure accommodates sellers of all levels, from casual users to high-volume sellers and social media influencers.
- Promote Sustainable Growth: We support the growth of individual sellers by offering fair and reasonable fees that enable them to thrive in the secondhand goods market.
- Maintain a Balanced Marketplace: Our dynamic fee structure helps to ensure a balanced and competitive marketplace where both buyers and sellers can benefit.
Right to Adjust Fees
T:Market reserves the right to adjust its commission fee structure for individual sellers at any time, based on business needs and market conditions. Any changes to the fee structure will be communicated to users with reasonable notice, allowing sellers to adapt to the new fees.
At T:Market, we believe in championing sustainability by promoting the reuse and recirculation of quality goods. Our platform is designed to empower users to actively participate in a circular economy, reducing waste, and minimizing our collective environmental impact. By choosing to buy and sell second-hand items, our community contributes to a more sustainable future where valuable products find new homes instead of ending up in landfills.
Reducing Waste, Extending Product Life
Every transaction on T:Market represents a conscious choice to extend the life cycle of products, reducing the demand for new production and its associated environmental burden. From clothing and electronics to furniture and books, each item given a second life through T:Market contributes to minimizing waste and conserving precious resources.
Empowering Sustainable Choices
T:Market provides a user-friendly platform that makes it easy for both sellers and buyers to embrace sustainable practices. By offering a convenient and accessible way to buy and sell second-hand goods, we encourage our community to actively participate in the circular economy.
Environmental Benefits of Second-Hand
Choosing second-hand over new offers a multitude of environmental benefits, including:
- Reduced Landfill Waste: By extending the life of products, we divert waste from landfills, minimizing pollution and preserving natural resources.
- Lower Carbon Footprint: Second-hand goods often have a lower carbon footprint compared to new products, as they require less energy and resources to manufacture and transport.
- Conserving Resources: Reusing existing products reduces the need to extract virgin materials, conserving valuable natural resources and protecting ecosystems.
- Minimizing Pollution: The production of new goods often involves manufacturing processes that generate pollution and contribute to climate change. Choosing second-hand helps to reduce this environmental impact.
Encouraging Sustainable Practices
While T:Market champions sustainability, we also recognize the diverse motivations and practices of our users. We encourage our community to embrace sustainable choices by:
- Prioritizing Second-Hand: Considering second-hand options before purchasing new items.
- Extending Product Life: Taking proper care of belongings to maximize their lifespan and potential for reuse.
- Repairing and Upcycling: Exploring creative ways to repair or repurpose items instead of discarding them.
- Donating or Reselling: Giving unwanted items a second life by donating them to charities or reselling them on platforms like T:Market.
Collective Responsibility
T:Market believes that sustainability is a collective responsibility. We invite our community of shops, individual sellers, and buyers to join us in promoting a more sustainable future by embracing the principles of reuse, reduction, and recirculation. Together, we can make a positive impact on the environment and create a more sustainable world.
T:Market is committed to making a wide variety of items affordable by offering high-quality second-hand goods that keep style and everyday essentials accessible for everyone. Our platform provides a diverse range of pre-loved items, from fashion pieces to electronics, homeware, and more, allowing users to acquire what they need without breaking the bank, all while supporting sustainable and budget-friendly choices.
We believe that everyone should have access to quality goods, regardless of budget. By providing a platform for buying and selling pre-loved items, T:Market empowers users to make smart and sustainable choices without the high cost often associated with new products.
Our commitment to affordability aligns with our sustainability goals. By encouraging the reuse and recirculation of goods, we reduce waste and minimize the environmental impact of consumption.
T:Market encourages our community of shops, individual sellers, and buyers to embrace affordable and sustainable choices. Together, we can make quality items accessible to all while contributing to a more sustainable future.
T:Market is committed to providing a platform that is accessible to all users, including those with disabilities. We strive to ensure that our website, mobile application, and services can be used and enjoyed by everyone, regardless of their physical or cognitive abilities.
Our ongoing efforts to improve accessibility include:
- Web Content Accessibility Guidelines (WCAG): We strive to adhere to the WCAG, which provides internationally recognized standards for web accessibility.
- Assistive Technologies: We aim to make our platform compatible with assistive technologies such as screen readers, screen magnifiers, and alternative input devices.
- Alternative Formats: We are exploring options for providing our content in alternative formats, such as large print or audio versions, to accommodate users with visual or cognitive disabilities.
- User Feedback: We actively seek feedback from users with disabilities to identify areas where we can improve accessibility and better meet the needs of our diverse community.
While we are dedicated to improving accessibility, we acknowledge that our platform may not be perfectly accessible to all users at all times. We are continually working to identify and address accessibility barriers and to provide an inclusive experience for everyone.
If you encounter any accessibility issues while using T:Market, please do not hesitate to contact our support team. Your feedback is valuable and will help us to make our platform more accessible for everyone.
T:Market is committed to transparency in all aspects of our platform’s operations. We strive to provide clear, accurate, and honest information to our users, enabling them to make informed decisions and engage in fair transactions.
Our commitment to transparency includes:
- Clear Communication: Providing clear and concise terms of use, community guidelines, and policies that are easily accessible to all users.
- Honest Product Information: Requiring sellers to provide accurate and detailed descriptions of the items they list for sale, including any flaws or imperfections.
- Transparent Pricing: Ensuring that all fees, commissions, and charges associated with using T:Market are clearly communicated to users.
- Open Platform Practices: Providing users with insights into how T:Market operates, including our content moderation policies, dispute resolution processes, and data privacy practices.
- Accessible Support: Offering readily available support channels for users to ask questions, seek assistance, and provide feedback.
By prioritizing transparency, T:Market aims to build a trustworthy and reliable marketplace where users feel confident and informed in their interactions.